TERMS OF SERVICES

The following are our General Terms and Conditions for services provided to all our clients. However any term and condition specific to individual program will be given along with each tour proposal separately.

PROGRAM DETAILS / TIPPING GUIDELINES; A full Detailed Program, General Information (Do’s & Don’ts, Tipping Guidelines etc.), can be obtained through a small email request.

LAST MINUTE BOOKINGS; with population increase every year, there is an emerging traffic of domestic travelers.  It means that late and last minute bookings may place us in long waiting lists – especially on domestic flights / trains – and the reservation may not confirm at all.  So we request for reservations well in advance enable us to serve you better.

TOUR INCLUSIONS; Our rates only include those items which are specified in the Itinerary / Inclusions. Additional service, if any, during the trip have to be paid directly.

NON-INCLUSIONS IN A TOUR PACKAGE;

  • Personal Expenses; Expenses of personal nature like laundry, telephone calls, communication services, beverages (even during sightseeing tours & while having meals),   camera fee and video charges at monuments.
  • Tips & Gratuities; Tips or Gratuities to Guides, Drivers or at the Restaurants.
  • Baggage Handling; Porterage (for baggage handling) at the hotels, airports & railway stations.
  • Flights; All flights as per the program (generally advised as supplement).
  • Single room stay; Single room stay (generally advised as supplement).

NON AVAILABILITY OF COACHES; In some destinations, there is no availability of coaches at all e.g. as you go on to the hill stations so all services there will be provided by cars.

ROAD CONDITIONS; Ours is a very different continent than rest of the world.  While we have some of the best hotels in the world, but the road conditions, transport as well as domestic flights cannot be compared with those in other countries. The average speed on roads is 40-50 Km per hour.

PICK UP TIMINGS; Pick-up timings for all the Transfers, Sightseeing tours etc. shall be advised at each destination itself, by our local office representatives, as it is best decided by them, looking at many a situations on that particular day.

AIRPORT REPORTING; Reporting time of all domestic flights is 2 hr prior & on international flights, 3 hr prior to the schedule departure.

EARLY CHECK-IN / LATE CHECK-OUT; The usual ‘Check-in’ & Check-out’ time for the hotels is 12’noon, though some of them may differ. All tour prices are based on the above times unless otherwise indicated in the tour terms and conditions. However we do put a request on behalf of the clients, and do our best to get the Early check-in and Late check-out. But that remains at the discretion of the particular hotel, and only known at the last minute.

HOTEL PRICES / BOOKINGS & FEW MORE THINGS;

  1. We do not hold any reservation (unless specified) till confirmation of any tour by a client, which maximum takes 24 hr to process.
  2. Hotels reserve the Right to Revise the rates, or introduce Peak season supplements, at a later stage unless already paid in full.
  3. Our price does not include the participation cost at Special Evenings or the cost of Gala Meals (during various fairs & festivals), e.g. Christmas Eve, and New Year Eve etc., which shall be settled directly by the clients.
  4. Our quotations are calculated on Base category of accommodation at each property and are subject to modification, if the same hotel / category of room are not available at the time of reservation. Then we will confirm the superior category of room (or an alternate place) and shall advise the supplement charges (if applicable) accordingly.
  5. Upgrade from Base category to Higher-category rooms can also be done separately, in case of important clients.
  6. Few hotels do not have the Extra Beds, and in lieu of them provide the Roll Away Beds / or Mattresses.
  7. There is always a shortage of Twin Rooms at hotels, and we can be provided with an Extra Bed or a Mattress within a Double room, to make up for the separate bed.
  8. Room availability is getting saturated due to heavy demands from the tourism industry, international Fairs and Congresses and due to these constant Sold-Out situations the hotels are applying the cancellation rules more stringently and once the reservation is guaranteed then the same is subject to full cancellation charges If you decide to not to use the same. We also recommend you to make necessary insurance to protect yourself against this.

 

FLIGHT / TRAINS DELAYS; Domestic flights / trains suffer constant modifications/ delays and cancellations.  In such cases, we will do all possible to look for the best available alternative / solution but will not accept any responsibility whatsoever.

CURRENCY FLUCTUATIONS; Tour cost has been calculated on the existing tariffs / conditions and incase of any currency fluctuations or amendment in local Government taxes, or any fuel hike, Eternal Journeys reserve the right to revise the tour price accordingly.


Rates & Payments

All rates for our tours are quoted in US DOLLARS (USD) unless otherwise requested or stated. The Payment schedule shall be provided along with status, immediately after a tour confirmation. We may require payment in advance for certain properties and destinations where confirmations are given subject to payment of full non-refundable deposit. The same shall be conveyed during the time of making the booking.

Transfers, Sightseeing Tours & Excursions

All airport and train station transfers include transportation and the assistance by our representative, who will assist the clients in check-in/check-out process. All sightseeing tours and excursions include transportation, services of local English speaking guide. Guides speaking other languages are available upon request and are subject to additional charges. Their availability is also less, so a sufficient notice is advisable to allow us to reserve the services of the desired language guide. Sightseeing tours or excursion rates do not include any lunch or soft drinks, etc. unless mentioned otherwise. The capacity of an ordinary car is maximum three persons plus the driver. Buses have maximum capacity of 30 passengers including the guide and driver. There’re Volvo coaches also available at few places which are super luxury buses and their capacity ranges up to 40 passengers.

Hotels & Airlines

We act only as an agent for the hotels & airlines recommended to you for your tours. Our rates are based on the prevailing rates (best available on the day) as negotiated by us with the hotels / airlines and include all presently applicable taxes. The hotels / airlines retain the right to modify the rates or the terms and conditions any time at their discretion, in absence of an actual reservation & payment.

Eternal Journeys will make every effort in the case of such a revision to maintain its quoted tour prices, but cannot be held liable for changes beyond our control. All hotel prices are based on the meal plans as outlined in the final tour costs.

Meals

Eternal Journeys will provide the meals as stated in the program, but holds the right to alter / change the predetermined venue without prior notice.

Liabilities

The company is not carriers or keepers of inns, hotels, refreshment, boarding or lodging houses. The Company will arrange ticket bookings and reservations only as a Company for their clients who accept the same, subject to these terms and conditions and those of each of the concerned (hereinafter called the travel services) with whom the Company may make arrangements for their clients.
The Company is not liable, howsoever the same may arise, for cancellation of journeys, deviations, delays or the failure to provide seats, berth facilities for carrying or sorting luggage or for the failure to provide accommodation. The Company is not liable in the event of any alteration or change of any kind made by any of the travel services following the acceptance of any booking by them and clients are responsible for any increase in charges which the travel services may seek for any service fulfillment.

The Company (both of themselves and on behalf of their servants and agents) do not accept any responsibility for any act, omission, default or neglect of themselves, their servants and agents or of the servants and agents of the travel services for any injury, damage or loss to persons or goods, whatsoever and howsoever the same may be caused, and they do not warrant and are in no way responsible for the accuracy of any information given or statements made by the servant and agents or those given or made by the travel services and agents. For General Information please refer to our handbook which contains all information concerning visas, airport tax, currency, working hours, permits, distances, festivals, museums, etc. Otherwise you may contact the Regional Office of respective Governments.

Comprehensive Insurance Plan

It is suggested that a Comprehensive Insurance Plan should be taken prior to the tour including the following list of four:

  • Trip Cancellation and Interruption – this covers non-refundable trip payments up to the air and land trip cost for cancellation prior to departure or trip interruption after departure in the event of covered sickness, injury or death.
  • Medical Expenses Cover – this covers costs for physician, hospital, emergency evacuation or emergency treatment for sickness or injury, which occurs while you are on your trip.
  • Baggage Insurance – this covers purchase of clothing, etc., if baggage is delayed for 24 hours or more.
  • Trip Delay – this covers meal and lodging expenses if you are delayed by 12 hours or more. Certain exclusions and limitations apply. Coverage does not apply to or condition that existed during the 90 days prior to the effective date of the coverage, suicide, normal pregnancy, war or any act of war or mental or nervous disorders. Please refer to the description of coverage brochure for complete details of the plan, which will accompany your invoice.

Cancellation Policies

Please request our current cancellation policies and read carefully.

 


PRIVACY POLICY – DISCLAIMER

PRIVACY POLICY

This privacy policy sets out how [business name] uses and protects any information that you give Eternal Journeys Pvt Ltd when you use this website.

Eternal Journeys Pvt Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Eternal Journeys Pvt Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [01-9-2010].

WHY WE COLLECT

We may collect the following information:

  • Name, contact information including email address
  • Demographic information such as postcode, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our services.
  • We may periodically send promotional emails about new service, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at office@eternaljourneys.in
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Eternal Journeys Pvt Ltd and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Eternal Journeys Pvt Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Eternal Journeys Pvt Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.